We thank you and appreciate your purchase with us. Please read the policy. If due to any reason,
unavoidable circumstances or beyond the limitations of the Pratham Motors Pvt Ltd .If the order is not shipped by Pratham Motors Pvt Ltd. then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
- The specific product/model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request.
- The shipping address is not serviceable.
- Any other reason beyond the control of Pratham Motors Pvt Ltd.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Established defect in the product
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- Ensure that the product is under warranty.
- Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
- The refund shall be processed only after the product is shipped back and received by merchant.
- Need to attach a note along with the product returned for refund. The note should clearly
state your name and address, contact number, and order number. Describe the problem in
your own words. Without your order details processing refund / replacement would not
- The order returned must accompany all the accessories (including freebies) which were
serviced along with the order else the cost of the accessories shall be recovered from the
- Any charges levied as tax is not eligible for refund.
Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type,
warranty terms, etc and shall take the request for refund or exchange.
- Ensure to collect the return address from Pratham Motors Pvt Ltd customer care.
- Pack the product properly and label the product with the order number, return address
and your address.
- Follow the instructions of customer care carefully for packaging and returning the
product using courier services.
- Ensure that the awb / tracking number is shared with Pratham Motors Pvt Ltd customer care.
- The order shall be considered for refund only if the seller receives the product in
undamaged condition [there should be no scratches, no dents etc.]
Caution: Please ensure to pack the product properly before handling it over to courier.
A refund can be refused if the following conditions are met.
- The product is completely broken and unusable or with scratches or incomplete as per the
seller claims from the customer.
- The product is returned beyond the required return date or you have not informed us
about the concern during the warranty period.
- The order returned does not accompany all the accessories (including freebies) which
were serviced along with the order.
- On cancellation of an order, you are entitled to receive refund based on pay mode table
mentioned in refund timelines plus the shipping charges.
- Pratham Motors Pvt Ltd is not liable to pay any penalty or compensation to the customer
for cancellation of any order, for reason mentioned above.
Refund Mode - By cheque In favour of the Customer ( AccountNumber is a Must for all Refunds)
Refund from the date of cancellation of order
10-15 Working Days*
* Note Working Days are Monday To Satuday excluding holidays
We will process the refund after receipt of the product by Pratham Motors Pvt Ltd. Refund will be processed based on the mode of payment.
In case of Insurance policy cancellation refund will be processed only after refund from Respective Insurance co to Pratham Motors Pvt Ltd.
- Refund Cheque will be issued in the billing name of the customers.
- In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.
- In case of incorrect name on the refund Cheque/DD, a new Cheque will be reissued in 15 days on the receipt of original Cheque/DD from the customer.