Pratham Motors - Culture
Authorised Maruti Suzuki Car Dealer in Bangalore
Culture is a pattern of behaviors that is encouraged, developed & incorporated by like-minded people in a society (in our case, a company).
Pratham is now seven years old, & our culture has been developed enough to formalize it. Culture cannot be dictated by heads of society, leaders, or even directors / owners (as in our company). These are a set of behaviors / attitudes that are developed by the members of the society, or company.
In order for our company to grow & prosper in these changing times, it is very important that we identify & respect the culture we live by. It is of utmost importance that ALL members of our organization agree with & respect our culture…….. That is the only way we can grow in harmony & happiness.
We are all working towards the same objective, & every member of our company is as important as the other. This means respect for everyone, including washers, maintenance staff etc is very important. There is a hierarchy and seniority within our organization that must be respected, however, aside from respecting our seniors, we all must appreciate the dignity of labor at all levels in our company. We are all part of the organization that works together to achieve our objective. This attitude brings mutual respect & harmony in our work environment.
We are all here to achieve our company objectives without compromising on our integrity & ethics. Honesty is expected & respected amongst us all. We would like all of us to be 100% honest & ethical to all our colleagues & customers. There is no place for unethical team members, who will lie or cheat their peers for personal gains. This is what creates faith amongst one another in our organization as well as with our customers.
We are a very young team, & many of us have started our careers here. The company respects all team members who work loyally towards the goals of the company. We are very keen on giving Opportunities for further growth within our organization before doing external recruiting. This increases opportunity for growth within our organization, along with reducing attrition.
We can only succeed if we work positively as a team. Our company should be broken up into different teams within departments & outlets. This sub classification of teams within teams will help us manage our organization better, & will increase accountability. Teamwork at a micro level also helps us identify the managers of the future. Each team should have a Captain & a Vice Captain. Managers can make this a very interesting aspect of our company, where teams are interchanged; Captains & vice Captains are appointed on rotation to give everyone an opportunity. Managers have the flexibility to create sub teams. This will help us identify successions plans for the future, groom managers for the future & increase motivation within our organization.
Work is Worship & our workplace is our Temple. We should not & cannot let it be abused. We should all feel the ownership to keep our workplace clean, respectful & livable. This means, bathrooms should be kept clean, lights & fans should be turned off while leaving the offices, litter should be picked up, etc. It is also our duty to point out to others who are not respecting our workplace. Managers & senior staff should lead by example. Damaging company infrastructure should not be accepted.
Every country, society, & organization has problems. There are many who highlight problems but refuse to participate in finding long term solutions for the same. There are those who ignore problems with the hope that it will disappear & some who pass problems on to other Departments / Teams. We all agree that 'any company problem is our problem'. It is our duty to do our very best in 'solving' the problem. This will create ownership of processes within our organization. It will also encourage suggestions & systems that help us improve.
Miscommunication & Misunderstandings are the main downfall of any society. They can lead to groupism, nepotism, partiality & even mutiny. It is our collective endeavor to be as transparent & as objective as possible. We have to let everyone know that we are a fair organization that rewards performers. We must move towards a totally Objective appraisal & incentive system where performance is the only criteria. Numbers cannot lie. All staff should be encouraged to study & understand the appraisal & incentive systems. All deductions should be explained & staff should be encouraged to earn more by improving productivity.
All the above principles are in vain if we cannot respect our customers. Their utmost satisfaction is the only way we can secure our future growth. Their convenience, their satisfaction & their trust is what we must strive for every day. All our trainings, systems & processes have to be made keeping the Customer as a focal point. We must not only strive to keep our customers happy, but we must strive in creating a friendship with them. This is done by calling them after any visit & constantly improving based on their feedback. All of us must be convinced that the Customer is the key entity that keeps our company running, & our salaries coming.
These are not just attitudes that help us as an organization, but are also learning's that can make us a better person in all walks of life. All members of Pratham must have these guidelines at the back of their mind during any interaction or work. This must be the cornerstones on which we base our growth. All policies, objectives, & decisions must be made keeping our culture in mind.
